ALL ORDERS THAT ARE CANCELED AFTER 48 HOURS AFTER CONFIRMATION OF THE ORDER ARE SUBJECT TO A 25% RESTOCKING FEE. IF THE ORDER HAS ALREADY SHIPPED AND YOU CANCEL YOU WILL INCUR THE COST OF RE-CONSIGNMENT OF THE FREIGHT BACK TO THE WAREHOUSE OF ORIGING, FORFEITURE OF ORIGINAL FREIGHT/SHIPPING COST AND A 25% RESTOCKING FEE.

PLEASE ALLOW UP TO 14 BUSINESS DAYS FROM THE DAY OF PURCHASE NOT INCLUDING WEEKENDS OR HOLIDAYS FOR YOUR ORDER TO SHIP. THIS DOES NOT MEAN THAT EVERY ORDER TAKES 14 BUSINESS DAYS, BUT IN THE EVENT THAT THERE IS A BACK ORDER OR A TEMPORARY SHORTAGE OF PRODUCT IT MIGHT TAKE LONGER TO SHIP THE PRODUCT OUT. IN ADDITION THE 14 BUSINESS DAY LEAD TIME DOES NOT INCLUDE THE TRANSIT TIME IT TAKES FOR THE ORDER TO TRAVEL TO YOUR DOOR STEP WHICH WILL VARY BASED ON YOUR PROXIMITY TO THE POINT OF ORIGIN OF THE SHIPMENT AND IN SOME INSTANCES WEATHER OR NATURAL DISASTERS.WE STRIVE TO SHIP EVERY ORDER AS FAST AS POSSIBLE WE WANT TO GET YOUR HANDS ON OUR QUALITY EQUIPMENT SO THAT YOU CAN FEEL CONFIDENT IN RECOMMENDING YOUR FRIENDS AND FAMILY.  ONCE YOUR ORDER SHIPS YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION. IF YOU HAVE ORDERED A SMALLER ITEM THAT SHIPS OUT UPS OR US POSTAL SERVICE YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION. IF YOU HAVE SELECTED A WEIGHT BASED SHIPPING OPTION OR OPTION OTHER THEN UPS OR A KETTLEBELL FLAT RATE OPTION YOUR ORDER WILL SHIP VIA FREIGHT CARRIER (R&L CARRIERS, OLD DOMINION, VOLPE EXPRESS, ETC). AFTER THE ORDER SHIPS OUT IT CAN TAKE UP TO 24 HOURS TO RECEIVE THE TRACKING #/PRO # FROM THE MANUFACTURE, AND AT THAT POINT WE WILL FORWARD IT ON TO YOU. IN ADDITION YOU WILL RECEIVE A PHONE CALL FROM THE FREIGHT COMPANY 24 HOURS IN ADVANCE OF THE DELIVERY. UNLESS PREVIOUSLY ARRANGED AND PAID FOR SHIPPING TO YOUR RESIDENCE OR BUSINESS IS STANDARD FREIGHT SHIPPING WHICH MEANS YOU ARE RESPONSIBLE FOR MEETING THE TRUCK DRIVER AT THE TIME THAT THE THEY SET OR THE TIME THAT BOTH OF YOU AGREE ON. DELIVERIES TAKE PLACE ONLY DURING NORMAL BUSINESS HOURS WHICH MEANS IF YOU WORK YOU WILL HAVE TO MAKE ARRANGEMENTS TO HAVE SOMEONE AVAILABLE TO MEET THE TRUCK DRIVER, TO PICK THE FREIGHT UP AT THE TERMINAL. HAVING TO TAKE TIME OFF FROM WORK OR NOT BEING ABLE TO MEET THE TRUCK DRIVER DURING A SPECIFIC TIME WINDOW IS NOT GROUNDS FOR A REFUND. IF THE FREIGHT COMPANY ATTEMPTS TO DELIVER MORE THEN TWICE A STORAGE FEE OF $35 PER DAY WILL BE ASSESSED TO YOUR ORDER. FURTHERMORE YOU ARE RESPONSIBLE FOR PULLING THE EQUIPMENT OFF THE BACK OF THE TRUCK (THIS DOES NOT APPLY TO SMALLER ORDERS SHIPPED UPS OR USPS), IF YOU CANNOT PHYSICALLY PULL THE EQUIPMENT OFF THE TRUCK THEN LIFT GATE SERVICE IS REQUIRED PLEASE CALL AHEAD OR IF THE ORDER HAS ALREADY BEEN PLACED PLEASE CALL ASAP AND PAY AN ADDITIONAL 75.00 FOR THIS SERVICE. LIFT GATE SERVICE WILL DROP THE ORDER TO THE CURB, THIS SERVICE WILL NOT GET YOU INSIDE DELIVERY. IF DURING CHECKOUT THE WRONG SHIPPING OPTION IS SELECTED THE REMAINING BALANCE WILL HAVE TO BE COLLECTED BEFORE THE ORDER WILL BE PROCESSED.

IF YOU HAVE SELECTED A LOCAL PICKUP OPTION FOR TROY BARBELL (HOUSTON/NEW JERSEY)YOU WILL BE SETUP WITH A SPECIFIC DAY AND TIME. IF YOU FAIL TO MEET THIS APPOINTMENT YOU WILL BE CHARGED A $25.00 SERVICE FEE, IF IT IS THEN NOT PICKED UP THE FOLLOWING DAY THE ORDER WILL BE CANCELED BY THE MANUFACTURE (THESE ARE THE MANUFACTURE'S GUIDELINES THAT I AS A DEALER AM HELD TO SO IN TURN YOU AS THE CUSTOMER WILL BE HELD TO)AND YOU WILL BE CHARGED A 25% RESTOCKING FEE.
 

IF YOU HAVE ANY QUESTIONS ABOUT OUR POLICIES PLEASE DO NOT HESITATE TO CALL US FOR CLARIFICATION.

 

VERY RESPECTFULLY,

BERT J. THORNTON

OWNER

THE KETTLEBELL KING

417-882-3355

BERT@MIDWESTFITNESSSOLUTIONS.COM